Hotel / Resort

Hotel/Resort

DIRECTOR OF HOUSEKEEPING - RESORT/HOTEL PROPERTY IN HAWAII (400+ ROOMS)

Our client, a popular resort on the beautiful, Big Island of Hawaii, has an excellent opportunity available for a Director of Housekeeping.  The Big Island includes colored sand beaches and lush rainforest.  The ideal candidate is seeking a new challenge and would enjoy working in a beachfront property located in a prime area.  Union experience would be a plus.  If you are ready to make an exciting change, why not experience the very desirable Hawaii lifestyle and climate?

Prefer Marriott, Hilton or IHG Brand experience.

$95,000 -$100,000 plus excellent benefits, 401K, bonus, travel perks and relocation assistance. 

Send resume in a Word format attachment to ben@harperjobs.com

HOTEL CONFERENCE SERVICES MANAGER - NORTHERN MICHIGAN RESORT

Join one of Michigan's most popular hotels and grow your career! Harper Associates has been retained to recruit a Conference Services Manager who will help ensure the smooth execution of meetings and events at the resort. Our client, a top-tier resort hotel known for exceptional service, needs someone with experience in a very busy sales & catering operation with large meetings and a desire to live in one of Michigan's most desirable locations!

The Conference Services Manager will:

• Support interns with training, scheduling, and professional development
• Set up conference rooms
• Plan menus
• Coordinate billing
• Correspond with clients regarding all details related to events
• Create and detail group résumés and BEOs
• Facilitate site tours

Ideal candidates will have:

• Bachelor's Degree in Hospitality Business or equivalent experience as a Hotel Conference Services Manager / Sales Coordinator / Sales Manager
• Ability to live on or travel to Mackinac Island for the summer season
• A friendly, outgoing personality
• Excellent guest service management skills
• Strong communication skills

Send resume in a Word format attachment to kevin@harperjobs.com

HOTEL GUEST SERVICE MANAGER / EVENING MANAGER - NORTHERN MI RESORT

Join one of Michigan's most popular hotels and grow your career! Harper Associates has been retained to find an experienced hotel front desk manager / front office manager / guest service manager who will manage evenings at the hotel. This is a key leadership position that will oversee resort operations, focusing on the guest services department, while also providing support to the food & beverage / banquet departments. Our client, a top-tier resort hotel known for exceptional service, needs someone with upscale hotel management experience and a desire to live in one of Michigan's most desirable locations!

The Evening Manager will:

• Train all guest service associates
• Work the front desk and be present in the lobby during peak periods
• Ensure luggage is properly handled
• Manage scheduling
• Walk the property regularly and respond to any property/guest needs
• Handle VIP arrivals
• Create/enhance the concierge program
• Manage projects in the off-season
• Typical shifts are 3-11PM

Ideal candidates will have:

• Bachelor's Degree in Hospitality Business or equivalent experience as a Hotel Front Desk Manager / Front Office Manager / Guest Service Manager
• Flexible schedule to work during peak periods, including evenings, weekends, and holidays
• A friendly, outgoing personality
• Excellent guest service management skills
• Strong communication skills

Compensation:

• $50-$60K base salary, plus up to $10K in bonuses
• Health benefits
• Housing

Send resume in a Word format attachment to kevin@harperjobs.com

WEDDING CATERING SALES MANAGER - DETROIT, MI

THE WEDDING BUSINESS IS BACK IN FULL FORCE

We are seeking an enthusiastic, detail oriented catering sales professional to represent a beautiful venue and entertainment center in Detroit . The facility is used for a wide variety of events including weddings, business meetings and conferences, reunions and many other social events.

The Sales Manager will work closely with clients to discuss all details involved in planning their special event and will handle all steps needed to be sure the requests are implemented. Will administer contracts for events (BEO) and develop budgets and financial reports. This individual will also be involved in promoting the venue to appropriate companies and community organizations and will attend various bridal shows and other pertinent trade shows. The Manager will collaborate with the Chef to create menus and pricing. Will follow-up with clients after the event and maintain client files for future reference.

Outstanding communication and organizational skills are essential for success in this role. Proven hospitality sales experience is required. Degree preferred. Prefer candidate with ties to Michigan. $70-80,000++ plus excellent benefits.

Send resume in a Word format attachment to ben@harperjobs.com

CONTROLLER - HOSPITALITY / FOOD & BEVERAGE INDUSTRY - NOVI, MI AREA

Join a growing hospitality organization ($15 million in revenue) with multiple entertainment venues.

• Will oversee A/R, A/P, General Ledger, Cost Accounting, and Revenue Recognition.
• Coordinate and direct the preparation of the budget & financial forecasts and report variances.
• Prepare monthly financial statements (Income Statement, Balance Sheets, statement of cash flows).
• Coordinate the preparation and analysis of reporting packages and Key Performance Indicator's for decision making.
• Execute month-end and year-end close process.

Requirements

• 5+ years of overall combined accounting and finance experience.
• Thorough knowledge of accounting principles and procedures.
• Experience with creating financial statements.
• Experience with general ledger functions and the month-end/year-end close process.
• Excellent accounting software user and administration skills
• Experience with restaurants/retail preferred.
• Extensive knowledge of MS Excel and PowerPoint

Prefer local candidates or with ties to Michigan.

Send resume in a Word format attachment to ben@harperjobs.com

FACILITY / ENGINEERING HOTEL REGIONAL DIRECTOR - METRO DETROIT, MI

We are seeking an experienced hotel Chief Engineer to oversee several properties and serve as a trainer, coach, and leader to Chief Engineers at other locations.  The priorities for this professional are to ensure that the physical condition of all buildings and that the health and safety of all guests meet very high company standards.

Qualifications required:

• 5+ years of recent multi-unit management responsibilities in the hotel/hospitality industry
• Expert hands-on knowledge of high rise buildings, infrastructure and operations
• Bachelor’s degree strongly desired
• EPA Universal certifications are advantageous
• Ability to travel within Michigan and out of state
• Efficient at working within budgets and deadlines
• Outstanding overall maintenance knowledge including, but not limited to:  fire safety, electrical, mechanical, plumbing, carpentry, pool/spa maintenance, etc.
• Strong leadership and communication skills

Excellent six figure salary, corporate office in Detroit suburbs.

Send resume in a Word format attachment to ben@harperjobs.com

FRONT OFFICE MANAGER - ANN ARBOR, MI

Our client is seeking an experienced individual to manage the Front Office operations of an upscale hotel property.  The Front Office Manager is responsible for providing quality service while maintaining compliance to policies and procedures and meeting financial goals. $50,000 - $55,000

Responsibilities:

• Ensure customer satisfaction by resolving customer complaints and anticipating potential problems.
• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate.
• Monitor and respond to all social media outlets in in a timely and appropriate manner.
• Implement company programs and manage the operations of the Front Office (Front Desk, PBX, Bell Stand) to ensure compliance with LSOPs and SOPs.
• Prepare forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses.
• Interact with the sales staff to discuss and implement sales strategies.
• Responsible for key control, inventories, and ordering of supplies.
• Ensure adequate supplies and staff are on hand to provide top quality customer service.
• Comply with attendance rules and be available to work on a regular basis.
• Uphold high level of guest interaction & satisfaction through leadership & visibility.
• Perform any other job duties as assigned.

Job Requirements:

• 2 years of managerial experience over a hotel front desk.
• Strong leadership and communication skills.
• Self-starter, willing to “pitch-in” and help co- workers with their job duties.
• Maintain a professional appearance and manner at all times.
• Strong attention to detail, time management and computer skills.
• Working nights & weekends regularly.

Send resume in a Word format attachment to ben@harperjobs.com

HOTEL OPERATIONS MANAGER - MACKINAC ISLAND, MI

Beautiful resort property is seeking a dynamic hotel professional to manage Guest Services, Recreation and Retail staff and services. This individual ‘s primary focus will be to ensure exceptional customer satisfaction and outstanding quality standards while striving to maintain and surpass financial expectations. The Operations Manager will be highly visible as they oversee and assist the front desk staff, concierge, bellmen, supervisors, dock porters, recreation and retail associates.

Preferred qualifications include:

• Exceptional leadership history supervising at least 15 employees
• Great communication, organizational and problem-solving skills
• College degree
• At least two years of experience as Front Desk Manager
• Proven ability to maintain operating budgets, with good track record regarding financials
• Good understanding of Rooms Management Systems
• Familiarity with OSHA and safety standards related to front desk operations
• Project management capabilities

This attractive role is a year-round position on Mackinac Island offering an excellent compensation package. Please note that strong working knowledge of Mackinac Island operations is desired.

Send resume in a Word format attachment to ben@harperjobs.com

HOUSEKEEPING MANAGER - DETROIT, MI

Join a full-service, luxury hotel (4-star / 4-diamond) in Detroit!

We are searching for a talented Housekeeping Manager with full-service experience and a desire to join an industry leader that offers an exceptional salary and benefits package, as well as excellent work/life balance.

The Housekeeping Manager will oversee housekeeping staff, including guest room attendants, public area attendants, and housemen. Responsibilities include, but are not limited to:

• Scheduling housekeeping personnel
• Managing budget / P&L critique
• Ordering / inventory for linens, guest room amenities, and housekeeping supplies
• Inspecting guest rooms and holding staff accountable
• Interviewing / hiring housekeeping candidates
• Training housekeeping employees

In order to be considered, candidates are required to have at least 3 years of experience as a Housekeeping Manager, Housekeeping Supervisor, or Operations Manager within a full-service hotel, in addition to a Bachelor's degree (Hospitality Business or Business Administration degree preferred).

This is a full-time, salaried position ($55K range) with outstanding benefits, including medical, dental, and vision insurance, as well as paid vacation and 401K + match. 

Send resume in a Word format attachment to kevin@harperjobs.com

BANQUET CHEF - HOTEL - METRO DETROIT, MI

Looking to return back home to Detroit?

Banquet Chef for a high volume, luxury hotel with multi-function conference/catering facilities. Experience leading Sous Chefs and Culinary staff.

• Lots of creativity and interaction with clients for tastings.
• Ability to organize and execute multiple events at the same time.
• Experience at a venue with over $5M+ in catering sales
• Prefer education / training to include Culinary Degree or ACF Certification

Client offers medical, dental, and vision benefits after 90 days of employment for full time employees, as well as a 401(k), Short Term Disability, Life Insurance, Paid Time Off, Free Uniforms, Parking and Meals. Salary range $70-75,000+

Send resume in a Word format attachment to: ben@harperjobs.com

GUEST SERVICE SUPERVISOR - DETROIT, MI

Are you a hotel Front Desk Manager, Front Office Manager, Guest Service Manager (or Supervisor)? We have an excellent opportunity for a hotel operations professional to join a luxury, full-service hotel in Detroit.

The Front Office / Guest Service Supervisor will oversee front desk operations, central reservations, guest services associates, PBX, and ensure an exceptional experience for hotel guests. Supervisors also gain experience yielding rates and inventory, scheduling, and actively participating in generally managing the hotel.

Benefits:

• 5-day, 50-hour work week
• Very competitive base salary (up to $48K per year)
• Outstanding medical benefits (dental and vision included), vacation, and 401K
• Opportunities for growth

Requirements:

• Bachelor's degree in Hospitality Business, General Business, or related major from a school such as Michigan State, Grand Valley State, Central Michigan, Northwood, Western Michigan, Ferris State, Eastern Michigan, etc.
• Management or supervisor experience in hotel operations, either as a front desk manager/supervisor or housekeeping manager/supervisor

Ready to join one of Detroit's finest hotels?

Send resume in a Word format attachment to kevin@harperjobs.com