Hotel / Resort

Hotel/Resort

FACILITIES DIRECTOR / DIRECTOR OF ENGINEERING - GROSSE POINTE YACTH CLUB, GROSSE POINTE SHORES, MI

Harper Associates has been retained for this search

https://www.gpyc.org/

Located on beautiful Lake St. Clair with easy access to all the Great Lakes, Grosse Pointe Yacht Club (GPYC) is an active, family-centric club, with facilities and activities that engage the entire family. Amenities, in addition to world-class yachting facilities and a 268-slip harbor, include a premier, year-round food and beverage program, state-of-the-art swimming pool complex, tennis and paddle tennis facilities and bowling lanes. Clubhouse and other buildings on the grounds encompass 100,000 sq. ft. This is a hands-on opportunity leading a staff of 6-8 employees.

The Facilities Director is a working management position responsible for directing a broad maintenance program to ensure the quality of all Club facilities. Oversees the Maintenance Technician Team, Grounds Team, and the Security team along with managing outside contractors for various projects onsite. Works with the General Manager and Club Board of Directors to oversee all renovation, expansion, and special projects.

Job Duties:

• Oversee maintenance of the physical building, systems, equipment, and vehicles. Diagnose issues and develop solutions, with the ability to call in subcontractors as required.
• Develop and implement preventive maintenance schedules, emergency procedures, safety, and Risk Management policies in compliance with all Corporate and governmental regulations.
• Establish an equipment service schedule and maintenance log for all pieces of mechanical and kitchen equipment throughout the entire Club facility.
• Maintain detailed reports of inspections of equipment and licenses, as well as keeping records for property audits.
• Negotiate with vendors, contractors and/or service providers.
• Know and ensures all laws, codes, ordinances, policies, procedures, Risk Management, safety precautions, rules/regulations and emergency procedures are followed.
• Act as a contact for fire, flood, and major emergencies, including the oversight of the storm preparation process.
• Develop program to train all employees on Fire/Life Safety, Emergency and OSHA Procedures.
• Coordinate and oversee special projects, such as construction, remodeling, capital improvements, or expansion. Plan and direct outside vendors/contractors work to assure compliance with contracts and safety requirements.
• Work closely with General Manager to vet and implement new technologies to help streamline Club operations.

Responsibilities:

• Interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.
• Report to and attend Club Committee Meetings as related to Facilities.
• Create daily and weekly schedules for maintenance team.
• Manage multiple Facilities’ budget lines and turn in all invoices and receipts monthly.

Education and/or Experience:

• Minimum of 5 years of experience in Supervising or Managing in a similar facility.
• College degree in Facilities Management or related field required.
• Knowledge of and ability to perform required role in emergency situations.

Candidates with ties to Michigan required.

Excellent salary plus bonus and comprehensive benefit package

Send resume in strict confidence to Ben Schwartz: ben@harperjobs.com

HOTEL DIRECTOR OF SALES AND MARKETING - ANN ARBOR, MI

POSITION REQUIRES HOTEL SALES AND CATERING EXPERTISE

Harper Associates has been retained for this Search.

Confidential Search for prominent, upscale Hotel property with client base in the group, corporate/transient market along with social and corporate catering. Prefer knowledge of Ann Arbor market with University of Michigan connections. Expertise in managing a sales team.

Desire hotel background in setting up systems and procedures along with experience in revenue management. Primarily responsible for leading & driving top line revenue strategy. Ideal candidate will have corporate training with Marriott, Hilton, IHG. Prefer candidate with ties to Michigan.

Excellent six figure base salary plus excellent bonus package. Great benefits.

Send resume in a Word format attachment to ben@harperjobs.com

FOOD AND BEVERAGE DIRECTOR - THE CHANLER: NEWPORT, RHODE ISLAND

HARPER ASSOCIATES HAS BEEN RETAINED FOR THIS SEARCH

Immediate opportunity available.

We are representing The Chanler, a boutique, upscale, Forbes 4 Diamond historic property on the Atlantic Ocean with fine dining and casual outlets, and private dining/catering. The signature restaurant, Cara, is a celebrated culinary gem in Newport.

The Chanler is searching for an exceptional, hands-on F& B Director to meet the exciting challenge of helping to attain a 5 Diamond level. Cara offers culinary excellence, with menus changing seasonally for optimal results.

Housed in a mansion on Newport's famed Cliff Walk, The Chanler offers twenty distinctive Newport hotel rooms elegantly decorated in various period styles. The Chanler is known for providing outstanding service with a quiet presence in its serene oceanfront setting and Cara is the only restaurant in Newport offering fine dining in an elegant waterfront setting.

The ideal candidate has successfully managed a Forbes rated restaurant and has worked in a F&B department within a major hotel. This role is best suited for someone with outstanding visionary, leadership and communication skills.

Exceptional compensation package

Relocation expenses paid.

Send resume in a Word format attachment to: ben@harperjobs.com

FRONT OFFICE MANAGER - ANN ARBOR, MI

Our client is seeking an experienced individual to manage the Front Office operations of an upscale hotel property.  The Front Office Manager is responsible for providing quality service while maintaining compliance to policies and procedures and meeting financial goals. $50,000 - $55,000

Responsibilities:

• Ensure customer satisfaction by resolving customer complaints and anticipating potential problems.
• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate.
• Monitor and respond to all social media outlets in in a timely and appropriate manner.
• Implement company programs and manage the operations of the Front Office (Front Desk, PBX, Bell Stand) to ensure compliance with LSOPs and SOPs.
• Prepare forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses.
• Interact with the sales staff to discuss and implement sales strategies.
• Responsible for key control, inventories, and ordering of supplies.
• Ensure adequate supplies and staff are on hand to provide top quality customer service.
• Comply with attendance rules and be available to work on a regular basis.
• Uphold high level of guest interaction & satisfaction through leadership & visibility.
• Perform any other job duties as assigned.

Job Requirements:

• 2 years of managerial experience over a hotel front desk.
• Strong leadership and communication skills.
• Self-starter, willing to “pitch-in” and help co- workers with their job duties.
• Maintain a professional appearance and manner at all times.
• Strong attention to detail, time management and computer skills.
• Working nights & weekends regularly.

Send resume in a Word format attachment to ben@harperjobs.com

HOTEL OPERATIONS MANAGER - MACKINAC ISLAND, MI

Beautiful resort property is seeking a dynamic hotel professional to manage Guest Services, Recreation and Retail staff and services. This individual ‘s primary focus will be to ensure exceptional customer satisfaction and outstanding quality standards while striving to maintain and surpass financial expectations. The Operations Manager will be highly visible as they oversee and assist the front desk staff, concierge, bellmen, supervisors, dock porters, recreation and retail associates.

Preferred qualifications include:

• Exceptional leadership history supervising at least 15 employees
• Great communication, organizational and problem-solving skills
• College degree
• At least two years of experience as Front Desk Manager
• Proven ability to maintain operating budgets, with good track record regarding financials
• Good understanding of Rooms Management Systems
• Familiarity with OSHA and safety standards related to front desk operations
• Project management capabilities

This attractive role is a year-round position on Mackinac Island offering an excellent compensation package. Please note that strong working knowledge of Mackinac Island operations is desired.

Send resume in a Word format attachment to ben@harperjobs.com

PROPERTY / CONSTRUCTION MANAGER - TRAVERSE CITY, MI AREA

Exceptional full-time, year round opportunities available in a beautiful, northern Michigan resort area. We are seeking two highly skilled professionals to oversee construction and maintenance of several luxury residences on the shore of Lake Michigan.

These are hands-on roles for mechanically inclined individuals. One position is more involved with construction than the other. Responsibilities will involve:

• Supervising remodeling and construction projects
• Preventative maintenance and ensuring that everything inside and outside the home is functioning properly
• Maintenance of multiple homes and cottages
• Groundskeeping
• Scheduling and coordinating contractors when necessary
• Adhering to project deadlines and monthly checklists
• Safeguarding that technology products are in working order (printers, TVs, Apple TV, etc.)
• Handling household/miscellaneous errands

Requirements include:

• Contractors license or experience in construction is required for one of the positions
• Friendly, team player attitude
• Above average communication and follow-up skills
• Flexibility and ability to change priorities and schedule to meet the needs of the employer
• Polished image
• Fully vaccinated against COVID-19
• Must be a non-smoker

$55,000-$75,000 commensurate with experience in addition to a generous benefit package which includes fully paid family health insurance which starts on first day of employment and other generous benefits. 

Send resume in a Word format attachment to cindy@harperjobs.com

DIRECTOR OF HOSPITALITY - PRIVATE SERVICE INDUSTRY - METRO DETROIT, MI AREA

Exceptional opportunity awaits a dynamic hospitality professional who would embrace the opportunity to transition into a private service role with a prominent family in Michigan. The responsibilities will include overseeing a household staff team and a very large estate and ensuring that all aspects are running smoothly at all times. The ideal candidate has a stable management background in a luxury/five star private estate, hotel, restaurant, resort, country club or event venue. Personal traits must include a sense of urgency, attention to detail, and the ability to multi-task and quickly change priorities. In addition, the Director of Hospitality role requires the need for extreme confidentiality and discretion along with a sincere passion for providing stellar service/guest satisfaction.

Detailed Job description will be provided to qualified candidates.

We are seeking candidates in Michigan or with ties to the area.

Excellent Six Figure base salary commensurate with experience in addition to an excellent benefit package will be offered.

Send resume in a Word format attachment to ben@harperjobs.com

HOUSEKEEPING MANAGER - DETROIT, MI

Join a full-service, luxury hotel (4-star / 4-diamond) in Detroit!

We are searching for a talented Housekeeping Manager with full-service experience and a desire to join an industry leader that offers an exceptional salary and benefits package, as well as excellent work/life balance.

The Housekeeping Manager will oversee housekeeping staff, including guest room attendants, public area attendants, and housemen. Responsibilities include, but are not limited to:

• Scheduling housekeeping personnel
• Managing budget / P&L critique
• Ordering / inventory for linens, guest room amenities, and housekeeping supplies
• Inspecting guest rooms and holding staff accountable
• Interviewing / hiring housekeeping candidates
• Training housekeeping employees

In order to be considered, candidates are required to have at least 3 years of experience as a Housekeeping Manager, Housekeeping Supervisor, or Operations Manager within a full-service hotel, in addition to a Bachelor's degree (Hospitality Business or Business Administration degree preferred).

This is a full-time, salaried position ($55K range) with outstanding benefits, including medical, dental, and vision insurance, as well as paid vacation and 401K + match. 

Send resume in a Word format attachment to kevin@harperjobs.com

HOUSEKEEPING MANAGER - TRAVERSE CITY, MI

Excellent career opportunity with advancement potential for a hospitality professional who is passionate about exceeding guest expectations! We are seeking an energetic leader to motivate, train, supervise, mentor and schedule staff. In addition, the position will involve overseeing back of house operations, handling inventories, ordering supplies and setting goals to ensure that quality standards are maintained. Will also conduct hazard chemical training/blood borne pathogen training/bed bug training.

$40,000 - $45,000 plus terrific benefit package which offers health and life insurance, paid vacation and 401K.

2 years of housekeeping or hospitality experienced required.

Send resume in a Word format attachment to ben@harperjobs.com

BANQUET CHEF - HOTEL - METRO DETROIT, MI

Looking to return back home to Detroit?

Banquet Chef for a high volume, luxury hotel with multi-function conference/catering facilities. Experience leading Sous Chefs and Culinary staff.

• Lots of creativity and interaction with clients for tastings.
• Ability to organize and execute multiple events at the same time.
• Experience at a venue with over $5M+ in catering sales
• Prefer education / training to include Culinary Degree or ACF Certification

Client offers medical, dental, and vision benefits after 90 days of employment for full time employees, as well as a 401(k), Short Term Disability, Life Insurance, Paid Time Off, Free Uniforms, Parking and Meals. Salary range $70-75,000+

Send resume in a Word format attachment to: ben@harperjobs.com

GUEST SERVICE SUPERVISOR - DETROIT, MI

Are you a hotel Front Desk Manager, Front Office Manager, Guest Service Manager (or Supervisor)? We have an excellent opportunity for a hotel operations professional to join a luxury, full-service hotel in Detroit.

The Front Office / Guest Service Supervisor will oversee front desk operations, central reservations, guest services associates, PBX, and ensure an exceptional experience for hotel guests. Supervisors also gain experience yielding rates and inventory, scheduling, and actively participating in generally managing the hotel.

Benefits:

• 5-day, 50-hour work week
• Very competitive base salary (up to $48K per year)
• Outstanding medical benefits (dental and vision included), vacation, and 401K
• Opportunities for growth

Requirements:

• Bachelor's degree in Hospitality Business, General Business, or related major from a school such as Michigan State, Grand Valley State, Central Michigan, Northwood, Western Michigan, Ferris State, Eastern Michigan, etc.
• Management or supervisor experience in hotel operations, either as a front desk manager/supervisor or housekeeping manager/supervisor

Ready to join one of Detroit's finest hotels?

Send resume in a Word format attachment to kevin@harperjobs.com

FOOD AND BEVERAGE MANAGER FOR THE CHANLER - NEWPORT RHODE ISLAND

HARPER ASSOCIATES HAS BEEN RETAINED FOR THIS SEARCH

Immediate opportunity available.

We are representing The Chanler, a boutique, upscale, Forbes 4 Diamond historic property on the Atlantic Ocean with fine dining and casual outlets, and private dining/catering. The signature restaurant, Cara, is a celebrated culinary gem in Newport.

The Chanler is searching for an exceptional, hands-on F& B Manager to meet the exciting challenge of helping to attain a 5 Diamond level. Cara offers culinary excellence, with menus changing seasonally for optimal results.

Housed in a mansion on Newport's famed Cliff Walk, The Chanler offers twenty distinctive Newport hotel rooms elegantly decorated in various period styles. The Chanler is known for providing outstanding service with a quiet presence in its serene oceanfront setting and Cara is the only restaurant in Newport offering fine dining in an elegant waterfront setting.

Prefer candidates with work experience in fine dining restaurant operations of the level of Per Se, Jean-Georges, French Laundry, or Relais & Chateaux , Four Seasons, Ritz Carlton properties.

Exceptional compensation package

Relocation expenses paid.

Please send resume in a Word format attachment to Ben Schwartz : ben@harperjobs.com