Hotel/Resort
HOTEL GUEST SERVICE MANAGER - DETROIT, MI
Hotel Guest Service Manager
Join a premier full-service hotel dedicated to providing an exceptional guest experience through outstanding service, luxurious accommodations, and top-tier amenities. We take pride in creating a welcoming atmosphere for both leisure and business travelers.
Job Summary:
We are seeking an experienced and dynamic Guest Services Manager to oversee front desk operations, concierge services, and guest relations. This individual will lead a team to ensure all guests receive a seamless, personalized experience that reflects the hotel's high standards. The ideal candidate is a customer-focused professional with strong leadership, problem-solving, and hospitality skills.
Key Responsibilities:
- Supervise and support front desk, concierge, and guest services staff to ensure top-tier guest satisfaction.
- Manage daily operations, including check-ins, check-outs, reservations, and guest inquiries.
- Develop and implement service standards, policies, and procedures to enhance the guest experience.
- Handle guest complaints and special requests promptly and professionally.
- Train and mentor team members to maintain high levels of performance and customer service.
- Collaborate with housekeeping, food & beverage, and other departments to ensure seamless operations.
- Monitor guest feedback and reviews to implement improvements in service quality.
- Assist in budgeting, forecasting, and managing department expenses.
- Maintain a positive and engaging work environment for all team members.
Qualifications & Requirements:
- Bachelor’s degree in Hospitality Management or a related field preferred.
- Minimum of 3-5 years of experience in hotel guest services or front office management.
- Strong leadership and team management skills.
- Excellent communication, problem-solving, and interpersonal abilities.
- Proficiency in hotel property management software.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- A passion for hospitality and a commitment to delivering an outstanding guest experience.
Why Join Us?
- Competitive salary and benefits package.
- Career growth opportunities within a luxury full-service hotel.
- A supportive and dynamic work environment.
- Employee discounts, training programs, and other perks.
If you are a motivated hospitality professional with a dedication to guest satisfaction, we invite you to apply for this exciting opportunity!
Send resume in a Word format attachment to: kevin@harperjobs.com
VICE PRESIDENT OF CATERING SALES AND OPERATION - METRO DETROIT, MI AREA
$125,000 - $150,000 plus incentive bonus and partnership potential
Confidential Search by Harper Associates
Our client is a rapidly expanding Detroit area based upscale off premise catering organization with an outstanding reputation in the corporate, social, civic, and philanthropic markets. Will oversee many major events for a variety of successful Detroit area companies along with weddings, grand openings, civic and corporate fundraising events, major city wide activities, etc. The catering team offers culinary creativity, and great service to its guests.
We are searching for a Vice President of Catering Sales and Operations. Must have high-end, high volume catering expertise to direct all aspects of day to day operations. Will also consider Upscale Hotel or Convention Center Catering expertise. Excellent six figure salary and incentive package. Prefer a Foodie who enjoys making each event different and unique. Hospitality Degree a plus.
BE PART OF DETROIT'S COMBACK!
Desire a Detroit or Michigan connection. Paid Relocation. Great opportunity to return back home to Michigan!
Send resume in a Word format attachment to: ben@harperjobs.com
PURCHASING MANAGER - FOOD, BEVERAGE & SUPPLIES (DESIRE CHEF OR SOUS CHEF BACKGROUND) - DETROIT SUBURBS, MI
Monday to Friday DAY HOURS - No Weekends
Our client is a very prominent, upscale & busy Catering & Restaurant venue. We are searching for a Chef /Sous Chef who has extensive food, beverage, and supplies purchasing experience who would enjoy a full-time purchasing role. Must have excellent computer skills. Great work/life balance.
Responsibilities:
- Secure products and services at the best possible price without compromising on quality or service
- Consolidate purchases to achieve maximum economic benefit
- Liaise between suppliers and restaurants to ensure their needs are being met
- Build and maintain good relationships with new and existing suppliers
- Negotiate and agree contracts, monitoring the quality of service and product provided
- Produce reports and statistics on spending and saving
- Ensure the company purchasing systems are up to date with products and pricing to facilitate its smooth operation
Requirements:
- Culinary Degree from Schoolcraft, CIA,OCC, Johnson & Wales, or similar level culinary school
- Expertise in ordering, inventory management, labor management, and scheduling
- Experience in menu development and menu costing
- Experience creating and managing the back of house budget
- ServSafe Certification
Benefits:
- Outstanding health benefits
- PTO
- Salary $65-70,000
Send resume in a Word format attachment to: ben@harperjobs.com
HOTEL CORPORATE DIRECTOR OF ENGINEERING / MAINTENANCE (MULTIPLE LIMITED SERVICE HOTEL PROPERTIES) - METRO DETROIT SUBURBS, MI
Confidential Search by Harper Associates
Responsibilities:
- Negotiates and maintains vendor contracts for maintenance related services throughout portfolio. This includes, but is not limited to: Elevator Services, Fire Monitoring, Lawn/Snow/Landscaping, Laundry Equipment, Kitchen Equipment, HVAC, Roofing & Construction.
- Reviews and approves major building maintenance projects involving significant functional changes within the Maintenance Hotel Properties' operational areas.
- Assesses incidents, complaints, etc. (i.e. building life safety, utility, condition, etc.) for the purpose of resolving or recommending a resolution to the situation.
- Evaluates performance against operating plans and standards. Provides reports to superiors and subordinates on interpretation of results and approves changes in direction of plans.
- Defines and recommends objectives in each area of building maintenance operations.
- Develops specific short-term and long-term plans and programs, together with supporting budget requests and financial estimates.
- Coordinates and collaborates with other departments of the corporation in establishing and carrying out responsibilities.
Education & Experience:
- Bachelor degree and 10 years' experience in a hotel maintenance or similar industry.
- Previous experience overseeing multiple properties/units preferred. $100,000 - $110,000+
Please forward resume to Ben Schwartz: ben@harperjobs.com
BANQUET MANAGER - HOSPITALITY / CATERING VENUE - BIRMINGHAM, MI AREA
Weddings, Social, Corporate, Holiday and Community Events
$65,000 - $70,000 ++ bonus and excellent benefits
We are seeking a personable, professional, energetic and organized Banquet Manager. The ideal candidate must have extensive experience in managing large dining events and providing excellent customer service that surpasses all guest expectations.
Job Description:
As Banquet Manager, you will oversee the daily operations of the Catering Service Staff, working as a team with the General Manager and Executive Chef. Range of events includes, but not be limited to: weddings, social, corporate, holiday and community events. The position is responsible for the execution of catered events, which includes coordinating with the catering and culinary teams to ensure all guest expectations are met/exceeded. The Banquet Service Staff and Events Setup Staff will also be expected to go above and beyond to deliver memorable events, while bringing a high level of energy and professionalism.
Banquet Manager Job Responsibilities:
- Manage service staff; duties include hiring /staffing, scheduling, training, performance, appearance, reviews, pre-event set-up and service standards
- Provide support on a daily basis with Caterease software, BEOs related to all duties of the service staff
- Coordinate the service type, style and implementation to best fit the event including services for all food and beverages, and bar beverages
- Consult with the Executive Chef to discuss the timing of the meal courses being served. Work directly with Executive Chef for special menu requests
- Control the designated costs and quality of services offered
- Participate in preparing the venue for each event including the supervision of bars, tables, chairs, table settings, and serving stations to make sure they are placed properly
- Oversee the seating of guests, serving of meals and beverages including efficient and timely table maintenance
- Prepare product requisitions to ensure the availability of all alcoholic and non-alcoholic beverages and specialty beverage stations
- Work with and assist in directing third-party vendors such as florists, entertainers, decor providers and other third-party vendors
- Answer guest questions and accommodate special requests as necessary
- Participate in completing the billing functions for each event
- Oversee events from start to finish
- Attend weekly Sheets meetings - BEO review
- Manage pre-shift meetings for service team day of event
- Maintain proper linen inventory
- Develop onboarding training schedule and best training practices
Requirements:
- The ideal employee should have an outgoing personality, spectacular decision-making skills, exhibit well developed organizational and leadership skills, possess computer skills with experience in detailing events, and have the ability to work well in a fast-paced environment while always maintaining a professional demeanor in all circumstances.
- Highly developed customer service skills
- Effective interpersonal and verbal communication skills
- Proficiency in using a moderately complex catering software system (Caterease)
- Available to work nights, weekends, and holidays, as events and business dictates
- Must be able to work well within a team
Desired:
- Bachelor degree in Hospitality Management or another related field
- Accredited training /certifications in Catering, Culinary Arts, Hospitality
- Impeccable service standards and perceptiveness
- Experience with Caterease software
- 5+ years of Event, Managerial and/or Customer Service experience
Send resume in a Word format attachment to: ben@harperjobs.com
