Hotel / Resort

Updated on December 4, 2023 



Hotel/Resort

TREETOPS RESORT - GAYLORD, MI

Director of Food and Beverage Search

Harper Associates has been retained for this search

Join a Summer and Winter Resort in beautiful Northern Michigan. 226 Room Resort with 5 dining concepts, 25,000 sq. ft. of meeting space, 81 holes of Golf, 80 acres of ski terrain, 23 downhill ski runs, cross country ski trails.

The Food and Beverage Director is responsible for the overall operations of the restaurants, banquet and catering facilities and seasonal outlet services. Will lead and work directly with the F&B Management team to ensure good culinary excellence as well as outstanding customer service in all restaurants and outlets at the Resort. Require candidate with multi unit operations experience, and demonstrated ability to spearhead Catering Division growth and executional excellence.

PRIMARY DUTIES AND RESPONSIBILITIES

  • Leadership & Management to the Food & Beverage team
  • Achieve F&B revenue and profit budget
  • Ensure culinary experience the wow guests
  • Crisp & Clean outlets, events and culture
  • Develop & cultivate vendor relationships
  • Develops, recommends, implements, and manages the department’s annual budget.
  • Implement and manage all compliance to safety and sanitary regulations.
  • Oversee the hiring and training of staff.
  • Oversee that outlets are implementing policies following the Treetops Core Values
  • Develop and manage the implementation of menus, package deals, promotions, etc.
  • Resolve customer complaints and maintain a high level of guest satisfaction.
  • Control labor costs in all outlets.
  • Oversee that the POS system is appropriate for each outlet
  • Oversee that the handling of cash, credit card transactions, house accounts is accurate.

EMPLOYMENT QUALIFICATIONS

Required:

  • Demonstrated F&B leadership experience in a resort setting
  • Experience managing restaurant and banquet operations
  • Experience with budgeting, forecasting, and writing policies and procedures.
  • Proficiency in Internet, Excel, Outlook and Word
  • Experience Administering POS systems
  • TAM/TIPS Certified
  • Serve Safe Certified

Preferred:

  • Experience with seasonal businesses, preferably golf & ski industry
  • Bachelor’s degree

Excellent benefit package and six figure salary plus bonus and incentives. 

Send resume to: ben@harperjobs.com


HOTEL DIRECTOR OF ROOMS - DETROIT, MI

Prefer Marriott, Ritz Carlton, Four Seasons, or MGM Resort type experience.

Hotel opening experience is a plus!

LOOKING TO MOVE BACK TO MICHIGAN? Housing option available!

Search by Harper Associates

POSITION RESPONSIBLITIES AND ACCOUNTABILITIES:

The Hotel Director of Rooms is responsible for the management Front Office (including Valet); Concierge; Bell Staff.

The Hotel Director of Rooms is accountable for outcomes of the operational areas outlined above, including guest service and satisfaction goals, financial and staffing objectives. Will report to General Manager. As a member of the Executive Leadership Hotel Team, the Hotel Director of Rooms is responsible for modeling core values and charges; contributing to the fulfillment business objectives across the business unit; and to collaborate with others in the Executive Leadership Team in the fulfillment of shared mission.

REQUIRED KNOWLEDGE, SKILLS AND ATTRIBUTES:

  • Bachelor’s degree
  • At least 3-5 years of experience in a full-service hotel front office management role, in a similar scale property (Four Seasons, Marriott, JW, Ritz-Carlton, etc.)
  • Multi-year four and/or five star/diamond property experience
  • Extensive experience in upscale hotel operations
  • A commitment to ongoing, continuing professional development
  • Strong computer skills, including proficiency in hospitality software systems
  • Excellent verbal and written communication
  • Training and staff development expertise
  • Outstanding team leadership skills
  • Warm, engaging personality that projects professional confidence and calm
  • Motivation to achieve exceptional customer service and employee relations
  • Creative mind to facilitate efficient problem solving
  • Ability to manage multiple priorities in a fast-paced environment
  • High level of personal integrity and ethics

Desire candidates with ties to Michigan. Excellent salary ($70,000 - $80,000) and lucrative performance bonus. Housing option available.

Send resume in a Word format attachment to: ben@harperjobs.com


RESORT / HOTEL DIRECTOR OF SALES AND MARKETING - BIG ISLAND, HAWAII

Salary range $160,000 - $170,000 + 25% bonus

WOULD YOU CONSIDER A MOVE TO HAWAII?

Harper Associates has been retained for this search

Join a beautiful, recently renovated, 400+ room upscale Waterfront Resort Property on the Big Island. Will oversee the Sales and Marketing team, including Group Business, Business Transient, and Social & Corporate Catering. Prefer Hospitality Degree and previous DOSM luxury hotel experience.

Excellent benefit and relocation package.

Please forward resume to Ben Schwartz: ben@harperjobs.com


FRONT OFFICE MANAGER - DETROIT, MI

Are you a seasoned hospitality professional with a passion for delivering exceptional guest experiences? Are you ready to take the lead in an upscale hotel and oversee the front office operations? If so, we have an exciting opportunity for you to join our team as the Front Office Manager at our prestigious hotel.

Company Overview:

Our luxury hotel is renowned for its unparalleled service, exquisite accommodations, and attention to detail. Nestled in a prime location, our property offers an oasis of sophistication and comfort to our discerning guests. We pride ourselves on creating unforgettable experiences that exceed expectations and set new standards in luxury hospitality.

Position Overview:

As the Front Office Manager, you will play a crucial role in ensuring the smooth and efficient operation of our front office department. You will lead a talented team of hospitality professionals, setting the tone for exceptional service and cultivating a warm, welcoming atmosphere for our guests. Your attention to detail and commitment to excellence will be instrumental in maintaining our hotel's reputation as a world-class destination.

Responsibilities:

  • Provide strategic direction and guidance to the front office team, fostering a culture of teamwork, empowerment, and continuous improvement.
  • Oversee the recruitment, training, and development of front office staff to ensure high standards of service delivery.
  • Conduct regular performance evaluations, provide constructive feedback, and implement recognition programs to motivate and retain talented team members.
  • Collaborate with other departments to ensure seamless coordination and effective communication throughout the hotel.
  • Set and enforce high standards for guest service, ensuring that all interactions are conducted with professionalism, warmth, and courtesy.
  • Proactively address guest concerns and complaints, ensuring swift resolution and maintaining guest satisfaction.
  • Implement and maintain effective systems and procedures to ensure efficient check-in, check-out, and concierge services.
  • Optimize room revenue and occupancy by effectively managing reservations, availability, and pricing strategies.
  • Monitor and analyze key performance indicators (KPIs) to identify trends and implement strategies for maximizing operational efficiency and revenue generation.
  • Collaborate with the sales and marketing team to develop and execute strategies to drive occupancy and revenue.
  • Ensure compliance with all hotel policies, procedures, and regulations, with a focus on maintaining high standards of security and safety.

Requirements:

  • Bachelor's degree in Hospitality Management or a related field (or equivalent experience).
  • Minimum of 3 years of experience in a leadership role in a luxury or lifestyle hotel front office department.
  • Proven track record of delivering exceptional guest experiences and achieving high levels of guest satisfaction.
  • Strong leadership and management skills, with the ability to inspire and motivate a diverse team.
  • Excellent communication and interpersonal skills, with the ability to build relationships and interact effectively with guests and colleagues at all levels.
  • Exceptional problem-solving abilities and the capacity to handle challenging situations with composure.
  • Proficiency in property management systems and other relevant software applications.
  • Join our team and be part of an exceptional luxury hotel that values its employees and offers ample opportunities for growth and development. If you are passionate about creating extraordinary experiences and have the expertise to lead a front office team to new heights, we would love to hear from you.

To apply, please submit your application with your résumé, or email your résumé to kevin@harperjobs.com.


HOUSEKEEPING MANAGER - DETROIT, MI 

Are you passionate about delivering unparalleled guest experiences in a luxurious setting? Do you possess exceptional leadership skills and have a keen eye for detail? If so, we have an exciting opportunity for you! Our upscale Downtown Detroit hotel is seeking a dynamic and experienced Housekeeping Manager to join our team and ensure the utmost comfort and cleanliness for our guests.

About Us:

As one of the finest hotels in Detroit, we are dedicated to providing exceptional hospitality and creating memorable experiences for our guests. Our commitment to excellence and attention to detail is unrivaled in the industry.

Responsibilities:

  • As the Housekeeping Manager, you will play a crucial role in maintaining the hotel's impeccable standards. Your responsibilities will include but not be limited to:
  • Leadership: Supervise and lead a team of talented housekeeping staff, inspiring them to deliver exceptional service and maintaining a positive work environment.
  • Quality Control: Ensure that all guest rooms, public areas, and back-of-house spaces are consistently cleaned and maintained to the highest standards.
  • Inventory Management: Oversee the procurement and proper usage of cleaning supplies and equipment to maximize efficiency and minimize waste.
  • Training and Development: Conduct regular training sessions to empower the housekeeping team with the necessary skills and knowledge for their roles.
  • Scheduling: Create and manage staff schedules to ensure adequate coverage and optimal productivity.
  • Guest Relations: Collaborate with other departments to address guest requests and concerns promptly, ensuring their comfort and satisfaction.
  • Budget Management: Assist in developing the housekeeping budget and ensure adherence to financial targets.
  • Health and Safety: Implement and enforce proper health and safety procedures to maintain a safe working environment for the team and guests.
  • Environmental Sustainability: Promote eco-friendly practices to support the hotel's commitment to sustainability.

Requirements:

  • Minimum of 2 years of experience in housekeeping management in a luxury / lifestyle hotel or resort.
  • Proven track record of exceptional leadership skills, fostering teamwork, and motivating staff to achieve outstanding results.
  • Excellent attention to detail and a commitment to maintaining the highest standards of cleanliness and presentation.
  • Strong organizational and time-management skills to handle multiple tasks effectively.
  • Exceptional communication and interpersonal skills to interact with guests, staff, and management.
  • Proficient in various housekeeping software and Microsoft Office suite.
  • Knowledge of environmental and sustainable practices within the hospitality industry is a plus.

Benefits:

  • Competitive salary and performance-based incentives.
  • Comprehensive health, dental, and vision insurance plans.
  • Opportunities for professional growth and development.
  • A supportive and collaborative work environment.

If you are a proactive, hands-on leader with a passion for luxury hospitality and an unwavering commitment to excellence, we invite you to apply for the Housekeeping Manager position. Join our esteemed team and be part of an exceptional journey in delivering unparalleled guest experiences. To apply, please apply with your updated résumé or email it to kevin@harperjobs.com.


EXECUTIVE CHEF - RESORT HOTEL - SW, MI (SOUTH HAVEN / ST. JOSEPH/ SAUGATUCK, MI AREA)

Confidential Search by Harper Associates

Desire a Creative Executive Working Chef who would embrace the life-style offered in raising their family in a beautiful MI resort area community.

The Executive Chef should have upscale, fine dining & casual dining expertise in a resort, hotel, or busy seasonal restaurant. Scratch kitchen, great staff to mentor. Waterfront restaurant has extensive outdoor patios, summers are extremely busy. Food and Beverage revenue over $4 million. Property has 2 restaurants, room service and catering facilities.

Requirements:

  • Culinary degree, bachelor’s degree, or commensurate experience
  • Minimum of 5 years of experience as an Executive Chef working in chef driven/scratch kitchen concepts
  • Creative, multi-dimensional with experience working with multiple cuisines
  • Proven leadership in managing a kitchen and team members
  • Experience training, developing and engaging team members
  • Ability to maintain composure in high pressure situations and ability to motivate staff to do the same
  • Strong communication and organizational skills

Excellent salary and bonus package, relocation allowance.

Send resume in a Word format attachment to: ben@harperjobs.com


EXECUTIVE STEWARD - METRO DETROIT, MI

$75,000 - $80,000+ plus benefits

Outstanding opportunity available for an experienced Executive Steward. This individual will create and uphold top quality standards related to inventory controls, sanitation and cleanliness for all food outlets on the property. Will be expected to adhere to policies related to financial, standards and quality assurance. Will oversee BOH service area, kitchen, storerooms, supplies (china, glassware, etc.). The ideal candidate is very detail oriented and has great leadership abilities. A stable hospitality career track record and strong communication and organizational skills are essential for success in this role. Hospitality degree is advantageous. Previous experience as an Executive Steward in a high end hotel, club or resort is required. Must be flexible to work any shifts.

Send resume in a Word format attachment to ben@harperjobs.com



CATERING SALES MANAGER - FOR RESORT ON BIG ISLAND IN HAWAII

Position is based in Kailua Kona, Hawaii PAID RELOCATION

Join a very successful, prominent Resort property looking for a long-term commitment.

The Catering Sales Manager will handle social, wedding, and corporate sales, and event detailing. 5-day work week and great perks!

A Bachelor’s degree in Hospitality is preferred, along with several years of banquet/catering sales experience in a luxury hotel, club or resort. A very accommodating, service oriented attitude, exceptional attention to detail. Great communication skills and a strong work ethic and professional demeanor are also required. Salary $80-90,000 plus 20% bonus potential and great benefits. Relocation allowance offered!

Please forward resume in confidence to: ben@harperjobs.com



CATERING SALES MANAGER - ASSOCIATION & CORP0RATE - DETROIT, MI 

$85,000 -$95,000 salary/incentive package, 401K, full benefits

We are seeking an enthusiastic, detail-oriented catering sales professional to represent a beautiful venue and entertainment center in Detroit. The facility is used for a wide variety of events including non-profit gala's, weddings, business meetings and conferences, reunions, and many other social events.

The Sales Manager will work closely with clients to discuss all details involved in planning their special event and will handle all steps needed to be sure the requests are implemented.  Will administer contracts for events (BEO) and develop budgets and financial reports.  This individual will also be involved in promoting the venue to appropriate companies and community organizations and will attend pertinent trade shows.  The Manager will collaborate with the Chef to create menus and pricing. Will follow up with clients after the event and maintain client files for future reference.  Outstanding communication and organizational skills are essential for success in this role.  Proven hospitality sales experience is required.  Degree preferred.  Desire candidate with ties to Michigan.  $85,000 - $95,000++ plus excellent benefits.

Send resume in a Word format attachment to ben@harperjobs.com

 
CATERING SALES / EVENT MANAGER - COUNTRY CLUB - WEST BLOOMFIELD, MI AREA

Responsible for catering sales for prominent, suburban Detroit, member-owned, country club. The Catering Manager interacts with members in booking weddings, showers, golf events, private banquets, business, and social meetings, and member events. The Catering Manager will handle event detailing and also assist with banquet operations.

A Bachelor's degree in Hospitality is preferred, along with several years of banquet/catering sales experience in a luxury hotel, club, or resort. The position requires strong knowledge of proper service for all occasions and an understanding of proper etiquette and service standards. A very accommodating, service-oriented attitude, exceptional attention to detail and extremely high-quality expectations are essential for success in this role. Great communication skills and a strong work ethic and a professional demeanor are also required. Excellent salary commensurate with experience and great benefits.

Please forward your resume in confidence to: ben@harperjobs.com

 

WEDDING CATERING SALES MANAGER - DETROIT, MI

THE WEDDING BUSINESS IS BACK IN FULL FORCE

We are seeking an enthusiastic, detail-oriented catering sales professional to represent a beautiful venue and entertainment center in Detroit. The facility is used for a wide variety of events including weddings, business meetings and conferences, reunions, and many other social events.

The Sales Manager will work closely with clients to discuss all details involved in planning their special event and will handle all steps needed to be sure the requests are implemented. Will administer contracts for events (BEO) and develop budgets and financial reports. This individual will also be involved in promoting the venue to appropriate companies and community organizations and will attend various bridal shows and other pertinent trade shows. The Manager will collaborate with the Chef to create menus and pricing. Will follow up with clients after the event and maintain client files for future reference.

Outstanding communication and organizational skills are essential for success in this role. Proven hospitality sales experience is required. Degree preferred. Prefer candidates with ties to Michigan. $70-80,000++ plus excellent benefits.

Send resume in a Word format attachment to ben@harperjobs.com


CHIEF ENGINEER

We have an excellent opportunity for an experienced, hands-on Hotel Director of Engineering / Chief Engineer to join an experienced maintenance team for a full-service property in Metro Detroit. If you think you have what it takes, here is what it's all about. For a hotel Director of Engineering or Chief Engineer, this is a very attractive position.

If selected, you will:

  • Perform duties of a thorough preventive maintenance program for all of the facility's equipment, including HVAC, electrical, plumbing and heating Lead a team of maintenance technicians, and assign tasks/follow-up to ensure completion and quality
  • Create and maintain relationships with contractors and service providers Keep a detailed inventory of tools and equipment
  • Handle purchasing for the department and review invoices
  • Communicate with General Manager on a daily with updates on all pertinent matters
  • Respond to all maintenance requests from guests immediately, and ensure timely completion/communication and follow up to ensure satisfaction

The above list is just a snapshot of what you will do. Ideal candidates will have at least 5 years of experience as a Maintenance Manager, Director of Engineering, or Chief Engineer with a full-service hotel. Previous experience and a warm, engaging personality are a must for success in this role.

Send resume in a Word format attachment to kevin@harperjobs.com

 

HOTEL DIRECTOR OF FRONT OFFICE ($68,000 - $75,000)

Join a full-service, very busy hotel in Downtown Detroit and grow your career! This is a fantastic opportunity for someone who would like to grow into an Assistant General Manager or General Manager in 1-2 years.

Harper Associates has been selected to search for a talented Hotel Director of Front Office / Front Office Manager with high-volume, full-service hotel experience and a desire to grow your career.

The Director of the Front Office will oversee front desk operations, guest services, valet, and anything else related to providing a top-notch guest experience. Responsibilities include, but are not limited to:

  • Scheduling front office/valet staff
  • Ordering/inventory for gift shop
  • Managing reservations
  • Interviewing/hiring front office candidates
  • Training and employee development
  • Ensuring a seamless guest experience

Candidates must have management experience within a very busy hotel front office department to be considered. Full-service experience and hospitality degree preferred.

Send resume in a Word format attachment to kevin@harperjobs.com

 

DIRECTOR OF HOUSEKEEPING ($70,000 - $75,000)

Harper Associates has been selected to search for a Director of Housekeeping / Executive Housekeeper with high-volume, full-service hotel experience and a desire to grow your career.

The Director of Housekeeping will oversee guest room housekeeping services, and public area housekeeping, and ensure the grounds are well-maintained. Responsibilities include, but are not limited to:

  • Scheduling guest room attendants and public area attendants
  • Ordering/inventory for housekeeping supplies and linens
  • Assigning rooms to be cleaned
  • Inspecting rooms 
  • Completing audits
  • Following up on guest requests to ensure the completion
  • Manage lost & found

Candidates must have management experience within a very busy hotel housekeeping department to be considered. Full-service experience and hospitality degree preferred.

Send resume in a Word format attachment to kevin@harperjobs.com

 

HOTEL FOOD AND BEVERAGE DIRECTOR ($65,000) 

Join a very busy Downtown Detroit hotel and grow your career!

The F&B Director will oversee the hotel's restaurant and banquet operations. Be part of a strong leadership team that develops exceptional talent in the hospitality business.

Our client prefers a Hospitality graduate with experience in full-service hotel food & beverage and catering/banquet management. Will oversee the hotel restaurant and bar (breakfast & dinner), in-room dining, and small banquets / corporate meetings. Will handle scheduling, ordering, inventory, and managing a team of FOH and BOH employees, coaching them to provide outstanding service.

Ideal Food & Beverage Director candidates will have:

  • Hospitality Degree
  • 2-5 years of Restaurant General Manager or Food & Beverage Manager experience in a hotel property
  • Expertise in ordering, inventory management, labor management, and scheduling
  • Exceptional training skills
  • ServSafe certification
  • Exceptional customer service skills

Benefits:

  • A competitive base salary ($60,000 - $65,000)
  • Health benefits
  • Paid Vacation
  • Opportunity for advancement

Send resume in a Word format attachment to kevin@harperjobs.com  


HOUSEKEEPING MANAGER - DETROIT, MI

Join a full-service, luxury hotel (4-star / 4-diamond) in Detroit!

We are searching for a talented Housekeeping Manager with full-service experience and a desire to join an industry leader that offers an exceptional salary and benefits package, as well as excellent work/life balance.

The Housekeeping Manager will oversee housekeeping staff, including guest room attendants, public area attendants, and housemen. Responsibilities include, but are not limited to:

  • Scheduling housekeeping personnel
  • Managing budget / P&L critique
  • Ordering/inventory for linens, guest room amenities, and housekeeping supplies
  • Inspecting guest rooms and holding staff accountable
  • Interviewing/hiring housekeeping candidates
  • Training housekeeping employees

To be considered, candidates are required to have at least 3 years of experience as a Housekeeping Manager, Housekeeping Supervisor, or Operations Manager within a full-service hotel, in addition to a Bachelor's degree (Hospitality Business or Business Administration degree preferred).

This is a full-time, salaried position ($55K range) with outstanding benefits, including medical, dental, and vision insurance, as well as paid vacation and 401K + match. 

Send resume in a Word format attachment to kevin@harperjobs.com

 

BANQUET CHEF - HOTEL - METRO DETROIT, MI

Looking to return home to Detroit?

Banquet Chef for a high volume, luxury hotel with multi-function conference/catering facilities. Experience leading Sous Chefs and Culinary staff.

  • Lots of creativity and interaction with clients for tastings.
  • Ability to organize and execute multiple events at the same time.
  • Experience at a venue with over $5M+ in catering sales
  • Prefer education/training to include Culinary Degree or ACF Certification

The client offers medical, dental, and vision benefits after 90 days of employment for full-time employees, as well as a 401(k), Short Term Disability, Life Insurance, Paid Time Off, Free Uniforms, Parking, and Meals. Salary range $70,000 - $75,000+

Send resume in a Word format attachment to: ben@harperjobs.com

HARPER ASSOCIATES

A Michigan based company founded in 1968.

Phone: 248-932-1170

Fax: 888-737-8525

info@harperjobs.com

www.harperjobs.com

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